Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Standard domestic orders typically arrive within 5–7 business days. Expedited options are available at checkout. International shipping timelines vary by destination.

Do you ship internationally?

Yes! We ship to most international destinations. Please note that customs duties and import taxes may apply and are the responsibility of the recipient.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking link. You can also check your order status in your account.

Products

Are your candles safe to burn?

Yes. Always trim your wick to ¼ inch before each burn, keep candles away from drafts, and never leave a burning candle unattended. Burn on a heat-resistant surface and keep out of reach of children and pets.

How long do your candles burn?

Burn times vary by size. Each product page lists the estimated burn time for that specific candle.

Are your journals fountain pen or bleed-through friendly?

Our journals feature thick, smooth paper designed to minimize bleed-through with most pens, including many fountain pens. We recommend testing your specific ink before committing to a full page.

Gifting

Do you offer gift packaging?

Yes! Many of our items are available with gift packaging. Look for the gifting option on the product page or explore our curated Gift Sets collection.

Returns & Exchanges

What is your return policy?

We accept returns on unused, unopened items within 30 days of delivery. Please contact us at swiftcrate.contact@gmail.com to initiate a return. Candles and other used items are final sale for hygiene reasons.

My order arrived damaged. What should I do?

We're so sorry to hear that! Please email us at swiftcrate.contact@gmail.com a photo of the damage within 7 days of delivery and we'll make it right.

Still Have Questions?

Reach out anytime at swiftcrate.contact@gmail.com — we'd love to hear from you.